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Welcome to Promap FAQs
Please feel free to browse our questions and categories below. If you can't find what you need here, please contact our Customer Service Team on: 0844 844 9960, our Technical Team on: 0844 844 9961 or Ask and Question
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Getting started (9)Troubleshooting (8)Promap features explained (20)
Mapping Accuracy (2)Mapping Features Explained (11)UKMap (21)
What products does Promap offer? (8)Licensing (10)Charging and invoicing (24)
 
Top 5 Articles

I am having problems in installing my ActiveX
When you install the ActiveX you may encounter one of these error messages, please follow the suggest course of action to resolve: Version Checking - When the message 'Checking the version ......
Not Rated Last Update: 25-08-2010 Views: 22

What system requirements do I need before signing up to Promap?
In order to use the Promap website you must be running Internet Explorer 6, 7 or 8 on a PC running Windows XP SP2, Windows Vista or Windows 7. If ......
Not Rated Last Update: 25-08-2010 Views: 18

I have received a Login Error Messages, what does it mean?
When you login you may encounter one of these error messages, please follow he suggest course of action to resolve: LP02/3 - These indicate that there is a problem with your ......
Not Rated Last Update: 25-08-2010 Views: 14

Why cant see the Username and Password log in boxes?
If the web page is loading up correctly and just the Username & Password fields are not visible or showing a 'Page Cannot be Displayed' message in the area they should ......
Not Rated Last Update: 25-08-2010 Views: 11

I don’t seem to be able to view Promap Popup Blockers
Popup blockers will stop new windows from opening from an existing window. Examples of these are error messages, adverts etc. Promap uses popup windows to display error messages, terms & conditions ......
Not Rated Last Update: 25-08-2010 Views: 11
 
Last 5 Articles

When will I receive my Enviroscreen report?
You can check the current status of any reports that you have ordered on the Report Order Tracking page, which is accessible via both the 'Mapping' and 'Products' menus in Promap. ......
Not Rated Last Update: 25-08-2010 Views: 1

How has this new database been created?
The GeoInformation Group created UKMap. This process began by capturing the latest high resolution (10cm) aerial photography which were ortho-rectified using GPS and then combined with a detailed terrain model to ......
Not Rated Last Update: 25-08-2010 Views: 1

How do I change from imperial to metric measurements?
Simply click on the 'metric' button on the Shape Information window to convert your measuremenst from metric to imperial....
Not Rated Last Update: 25-08-2010 Views: 1

Why don't all the buildings line up in hybrid?
The data is provided by two different data suppliers and therfore consistency between the two datasets cannot be guaranteed. Both have different capture methods, Ordnance Survey combine ground-surveys with aerial ordnance ......
Not Rated Last Update: 25-08-2010 Views: 1

Can I use special characters such as '&' or '%' when saving a file?
When saving a file on Promap or specifying new folder names, it is not possible to use the following special characters: ' " % & + # ...
Not Rated Last Update: 25-08-2010 Views: 1
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