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How can we help you?

Our dedicated Customer Service and Technical Support teams are here to help you and are only a call or email away.

Our teams are fully trained in our products and are experts in the use of Promap, Promap IQ and Envirocheck so if you need to know anything about how to use Promap or your account please contact us anytime between Monday and Friday, 8.30am to 6.00pm.

  • Help Logging in
  • Forgotten Usernames and Passwords
  • General usability
  • How to print and export
  • How to take measurements
  • How to customise a Map
  • Pricing questions (View Promap Pricing)
  • How to set up new users
  • Changes to your account
  • Phone demonstrations

Call 0844 844 9960

Email customerservice@promap.co.uk


You may find the answer you are looking for on our Frequently Asked Questions page, plus there is also a powerful help search within the Promap system.
  • Trouble getting access to Promap
  • Problems installing the ActiveX Control
  • Problems loading pages
  • System errors, requirements and downlaods
  • Basic and advanced Troubleshooting

Call 0844 844 9961

Email tech@promap.co.uk

  • Invoicing, charging or Statement queries

Call 0844 844 9963

Fax 0844 844 9964
Email accounts@promap.co.uk
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