Download the full User Guide (1.3 MB) in PDF format.
Promap Most Frequently Asked Questions
Logging in error message: "Promap is already running elsewhere"
This is caused by the web browser not closing correctly from the last time that Promap was used, the solution to this is to enter in the username & password
then hold down the Ctrl & Alt keys on the keyboard whilst clicking on login.
Is Promap compatible with remote desktop software systems such as WinVNC?
Yes, Promap can now be used with these.
Is Promap compatible with Citrix and terminal servers?
Promap is now compatible with these.
The Ordnance Survey bench marks are not showing on the maps?
Ordnance Survey have decided to take all the bench mark figures off their large scale mapping including OS Land-Line and OS MasterMap Topography Layer. The
bench marks have not been validated for many years and are not used by Ordnance Survey anymore. They are very out of date and they are unable to guarantee
the accuracy of the bench marks.
If you would like to know the value of bench marks please go to the following website which explains the accuracy of the bench marks and gives their values.
(Please note. This is an external third party website that is not supported or maintained by either Landmark Information Group or Ordnance Survey)
In what format can maps and aerial photographs be downloaded?
Once you have printed your map or aerial photograph you can download it as a JPG, TIFF, BMP, GIF or PNG by clicking on the 'Save as JPG' button under the
'Printing Steps'.
Can I use special characters such as '&' or '%' when saving a file?
When saving a file on Promap or specifying new folder names, it is not possible to use the following special characters: ' " % & + #
How do I change my sitemarker?
There are two options, the first is that once you have selected your address, there is a drop down option called 'Display sitemarker as'. Here you can select
an Arrow, Pin, Circle, Cross or Arrowhead sitemarker. If you decide you would like to change the sitemarker once a map is displayed, select Settings and then
select Display Settings and select your sitemarker from the drop down menu provided at the bottom of the settings box. Click OK and your chosen sitemarker
will display.
How do I zoom in and out of my map?
There are two methods for zooming in/out of your map. The first option is to use the +/- magnifying buttons and the second option is to click on your map and
use your mouse wheel.
Where can I see my site measurements?
As soon as you click on one of the drawing and measuring icons, a 'Shape Information' window will appear in the top right hand corner of your map window,
displaying the perimeter, area and rotation of your site.
How do I change from imperial to metric measurements?
Simply click on the 'metric' button on the Shape Information window to convert your measuremenst from metric to imperial.
What is the threshold for displaying measurements in hectares?
When a site area is greater than 10,000m2, the measurement is displayed in hectares.
How do I create a text box for my measurements on my map?
In the 'Shape Information' window, simply click the 'T' icon to the right of the measurement you wish to display on your map.
Can I save my maps as a JPEG or PDF as well as on the Promap website(with appropriate software) to be stored on my own company servers?
Yes if you purchase a Paper Map Copying Licence (PMCL) you will be covered for the following
Copy unlimited amounts of original Ordnance Survey mapping to support your day-to-day business administration.
Make copies of mapping in either paper or electronic form ' although electronic copies are subject to some specific rules
Include copies of mapping in leaflets, in brochures and on web pages, subject to the rules set out in the Licence.
Use copies of mapping as part of a professional service, subject to the rules set out in the Licence.
Copy Ordnance Survey mapping in all offices where your business operates, subject to the applicable fee payable for that number of offices.
Copy mapping based on Ordnance Survey mapping produced by another publisher, subject to you obtaining permission to copy the mapping involved directly
from that publisher.
Promap IQ Most Frequently Asked Questions
What is the benefit of Promap IQ compared to going directly to the local authority?
Promap IQ is the only website where you can spatially view the results of your planning search. Promap IQ is a one stop shop where you can view when there
are planning applications, points of interest and listed buildings for the area you need. This is the only website showing England's listed buildings.
How frequently is the information updated?
Our planning data is updated every week. Note: it could be up to six weeks from the date of an application to the time it appears in Promap IQ due to
data processing time.
We receive updates for listed building information from English heritage every 12 months.
Points of interest data is updated every 3 months
Why can't I save the view I have paid for?
Because PromapIQ is an interactive, Pay As You Go system, making it faster and easier to use. It is not designed to be the same kind of platform as Promap.
You are able to take the information out in the form of a report and save it in PDF format on your PC.
I've accidentally unticked a piece of data that I really need but I've already ordered the report. Is there anything I can do to get it back?
Unfortunately not. PromapIQ is an interactive, Pay As You Go system that provides a completely bespoke product which cannot be altered or returned.
If I mistakenly select an incorrect site and request a report for this incorrect site can I return this and get my money back?
No the information and reports purchased from Promap IQ are non returnable therefore non refundable. You must take care to select the correct information
before you agree to purchase it.
Can I remove the PromapIQ box that appears in the top right hand corner or Promap?
No, it is a fixed part of the Promap website now, you are able to minimise it so it won't obscure your view of the map but you are not able to remove it. You
can hold down your left mouse button and drag the map to roam and see behind it.
Why is the planning information for the site I know of locally not showing?
Geographical locations for each application are identified by Landmark and those that can be located to an address are included in the Promap IQ report. Some
sites do not have accurate locations and therefore we have placed these as near to the site as possible.
Some of the records included in the report may not have an Application ID or Application date. Such records contain information gathered from the trade press
or tender requests and, in most cases, will be in the very early pre-planning stage. The proposed works may not require planning permission at all.
What is the maximum number of spots I will be able to get on a Promap IQ report?
Promap IQ can display a maximum of 500 spots on your map per category. This means that a maximum of 1500 spots will be displayed on your map. If there are
more than 500 spots in a category for your chosen site Promap IQ will display the 500 closest to the site centre for that category.
Each category heading will show in brackets the total amount of data spots found for that category
Thinking about signing up?
How do I get set up with an account?
To gain access to Promap and to set up an account is free by simply completing the online application form. Charges are invoiced monthly.
What do I need to run Promap?
All you need is a standard PC with a Windows NT SP6 or higher operating system and Internet access using Internet Explorer 6 or 7. Promap requires a simple
'ActiveX' control to be downloaded.
Please Note: Apple Macintosh is not supported by Promap.
How much does it cost to set up/obtain passwords for Promap?
Registration to Promap is FREE. Simply complete and submit the registration form online and our Customer Service team will send you your Username and
Password.
Where are my maps saved on Promap?
Maps are saved for you in your own directory on our secure web servers allowing you to access them from any computer with an internet connection using your
own Username and Password.
How many layers of mapping does Promap have?
Promap contains 6 layers of mapping, ranging from a full GB map (1:5,000,000) down to Detail (1:1,250). Promap also provides the most comprehensive range of
aerial photographs from the UK's leading suppliers.
How often is Promap updated?
We update our mapping data every 3 months.
How secure is Promap?
Promap uses SSL which is the same technology as online banks, as well as our own proprietary encryption technology.
What type of internet connection do I need?
Promap can be viewed using any type of internet connection however the speed of the service is dependent on the speed and contention of internet connection
used.
Can I access maps when I am out of the office?
Promap is an internet service and is only available online. You can print to a PDF or export the data as a DXF to use when you don't have access to the
internet.
If the web page is loading up correctly and just the Username & Password fields are not visible or showing a 'Page Cannot be Displayed' message in the area
they should appear, then it is likely that HTTPS traffic or port 443 is being blocked. This is commonly caused by a firewall (Hardware or Software). To
correct the problem please refer to your IT department or the help file / user manual for your firewall to resolve the problem. Unfortunately, Landmark
Technical Support are unable configure your firewall.
Login Error Messages
When you login you may encounter one of these error messages:
LP02/3 - These indicate that there is a problem with your Username or Password (Link to Are Your Details Correct)
LP04 - Your user account has been put on stop by an admin user in your company, if you do not know who your admin user is please contact our Customer
Service team on 0844 844 9960.
LP06 - There is an unpaid invoice for you company that has passed the 30 day payment window. To find out more information please contact our Accounts
team on 0844 844 9963.
LP10 - The Username that you have entered is no longer valid. Please contact our Customer Service team on 0844 844 9960.
LP18 - The Username that you have entered is not setup for use on the Promap site. To enable your account for use on Promap, please contact our Customer
Service team on 0844 844 9960.
Logging in error message: "Promap is already running elsewhere" - This is caused by the web browser not closing correctly from the last time that
Promap was used, the solution to this is to enter in the username & password then hold down the Ctrl & Alt keys on the keyboard whilst clicking on
login.
Are Your Details Correct?
If you have got an LP02/3 error message please check that your details have been entered correctly. Usernames & Passwords are case sensitive and can be a
combination of upper & lower case letters and can also include numbers. Some examples of these are:
Popup Blockers
Popup blockers will stop new windows from opening from an existing window. Examples of these are error messages, adverts etc. Promap uses popup windows to
display error messages, terms & conditions dialogs & various other windows that must appear over the top of mapping data so that you don't lose what you have
paid for. Please note: Landmark Information Group does NOT use popups for advertisements.
There are many packages, toolbars & browser add-ins that have the capability to block pop-ups. Our System Compatibility page performs a check to see if you have got a popup blocker on your
system. If this states Popup Blocker: Yes, then there is a popup blocker operating on your system that will affect your use of Promap. In this case you will
need to add *.promap.co.uk to the white list on the popup blocker. If you do not know how to do this then please refer to your IT department or the help
files for your Popup blocking software. Landmark Technical Support can help you to do this where possible. Please call 0844 844 9961.
Version Checking
When the message 'Checking the version of the currently installed ActiveX control' is displayed, you have successfully logged into Promap. If this page
remains on screen for longer then the stated estimated times, there is likely to be a problem with the ActiveX control.
Browser Compatibility
The Promap ActiveX control will support Microsoft Internet Explorer versions 6 SP1 & SP2 and 7. Please check our system compatibility section.
Please note: We support Internet Explorer and are currently unable to support other browsers such as Firefox, AOL browser & BT Yahoo browsers. If you are
running one of these browsers please use Microsoft Internet Explorer which can be found on your Start menu.
Microsoft Information Bar
Since Windows XP SP2 was released Microsoft have implemented an information bar which is designed to be a notification area for information relating to an
action your browser has performed to ensure you are protected whilst using the internet. This bar also allows you to override the block it has just set in
place.
To see the types of messages you can expect to see in the information bar and what to do about them please click here. (link to ActiveX install doc)
Security Restrictions
Most computers now come with pre-installed security software to ensure you remain protected whilst online and all corporate networks will enforce security
measures to ensure that the network is kept secure.
If you are getting stuck on the Version checking page please ensure that the information bar isn't being displayed (Link to Microsoft Information Bar). If
the bar isn't appearing and you are not part of a corporate network we suggest that you check your security software logs to see if the ActiveX control is
being blocked by this. Please refer to the help documentation for your security program.
If you are part of a corporate network and not getting the information bar but are stuck on the Version checking page we suggest that you contact your IT
team.
If you are still experiencing problems, please download the ActiveX control from our website.
Error Messages
There are a number of possible error messages that can appear whilst trying to install the ActiveX control for our site. These are listed below together with
their solutions:
An Error Occurred whilst attempting to upgrade your control - This is normally associated with an unsupported web browser - please check that you
are running a compatible browser.
Unable to initialise control library, error code 126 - This is caused by a corrupt DLL file on your PC. The file in question is PSAPI.dll - to
repair this you will need to contact your IT team or you will need to re-install the latest service pack for your operating system.
Web page not loading correctly
There may be instances where the web page doesn't load properly, for example, some of the images may appear but others won't or the screen may appear
squashed. This normally occurs when you have a proxy server on your network that is intercepting information being sent between your system and ours. The way
to get around this particular error is to allow the page to finish loading (i.e. the status bar goes all the way over to the right & disappears) then
simultaneously hold down the following two keys on your keyboard: Ctrl + R. This will force your system to do a full refresh of the information it has
downloaded and it will then allow the page to display correctly.
A further step which will help prevent future occurrences of this would be to speak to your IT team and ask them to make a bypass rule for our website on the
proxy server. This means that any traffic from our website to your system will not have to go via the proxy server. Further information on the benefits to
this can be obtained from Landmark Technical Support by calling 0844 844 9961.
Errors on Page/Script Errors
Errors on Page/Script Errors appear next to a yellow warning triangle which gets displayed at the bottom left of the window where 'Done' would normally
appear.
This may occur becausse either the web page in not loading correctly or there is a corrupt file in your computer's temporary internet files.
To clear your temporary internet files, got to Tools menu - Internet options and click delete files.
Locating a site/opening a map
Map not loading
In some instances the map may not load (either a previously saved or a new map). All that appears is a white screen where the map should be and in the top
left hand corner a loading symbol. This normally occurs when something has blocked communication between your system and ours, for example an anti-spyware
system.
If possible add Promap to the list of trusted sites and this should allow you to use the site without further incident. For information on how to add us as a
trusted site please refer to your IT team or the help documentation for your anti-spyware program.
Address not appearing in results
The most common instance of this occurring is when the address being entered is too new for our system to pick-up. Our address matching data is updated
quarterly. You may be able to obtain a map by locating a nearby address.
The other instance of this problem occurring is when there is a temporary fault with our system; this can be tested by trying to carry out a search on a
postcode you know works.
If you are unable to get a postcode that works please contact Landmark Technical Support on 0844 844 9961.
No previously saved maps appearing in the list
This is very common and will normally occur when you have opened up the drawing library by mistake. Drawing libraries are not saved maps; these are where you
can store frequently used shapes so you don't have to repeatedly re-draw. Further details on drawing libraries can be found in the user guide (link to user
guide)
Unable to draw/modify drawings on a map
Check to see if you have any unfixed (blue) frames on the map (print or DXF). With an unfixed frame on the map you are not able to modify the screen until
the frame has been fixed. To do this click on the relevant 'Fix Frame' button.
Print Previews do not show at the specified size of the print frame
Lines on a print are finer then on screen
Error finding logo
Logos appear squashed
Unable to get the Print setup box to appear
If after clicking on the 'Set Print Frame' button you don't get a popup box asking you to configure the print frame, this maybe because
you have a Popup blocker intercepting the window we are trying to open. Please refer to the Popup Blocker Section (Link to Popup Blockers).
No Print Preview Appears
If no print preview appears this normally means that Promap was not able to detect any installed printers on your computer. Go into your Start Menu and open
up Printers & Faxes (this maybe under Settings). If there are no printers listed here then you will need to install one. Please refer to your IT team or your
printer help documentation for information on how to do this. If however there are printers shown here, please call Landmark Technical Support on 0844 844
9961
Print Previews do not show at the specified size of the print frame
A classic example of this is that you have put an A3 print frame on your map but when you go through to see the print preview you only see an A4 sized page.
The reason for this to occur is that Promap can only work off the printing defaults. When you login to Promap we check to see what your default printer
driver is set to and set our system up for those options. So if your defaults are set to A4 we will only show you an A4 print area. This problem can be
overcome by setting the default paper size on your printer to the paper size you need to print before you launch Promap. If you are still experiencing
problems, please contact Landmark Technical Support on 0844 844 9961
Lines on a print are finer then on screen
This is a very common thing to happen and occurs because printers have a much finer resolution than a screen. To ensure that your lines print out thicker on
the print you can edit the line on screen and use the 'Specify Width' option, set it to a large thickness and although it looks overly thick on screen be
assured it will print out finer.
Error finding logo
Occasionally when you are going through the print stages you may get an error from Promap informing you that it cannot find your logo file. This means that
Promap couldn't find the logo at the specified location in the Advanced Print Layout.
Please refer to your local IT team or Promap admin user as your logo is stored on you local system/network.
Logos appear squashed
There is a limited area available to place logos on the A4 page. If you are printing an A4 large print your logo may appear squashed due to the available
area being reduced.
Top Tips & Hot Keys
Traverse your way through this section of the website for top tips and hot keys which will be invaluable to you when using Promap.
Top Tips
Find your site first time
To bring back the most accurate address search, locate your site using a Postcode.
Site location savings
When searching for a site and you are unsure whether you have selected the correct site, go to the Street Plus layer first, as this will allow you to view
the site for free before viewing the detailed layer.
Position your map where you want it
Use the right mouse button to centre the screen on a specific point.
Save time by filling your footprints
To gain fast and accurate measurements of building footprints use the Fill tool.
Get to the point and improve accuracy
Use the Snap to Point tool to measure exact distances and areas of sites by clicking on or near the digital data points. You can form curves by selecting the
Shape tool, holding down the space bar and clicking on a few points.
Undo when drawing
When using the Shape tool, before you close the polygon, you can use the backspace on your keyboard to undo previous drawing actions.
Positioning your print frame
When positioning your print frame on your map, for accuracy use the arrow keys on your keyboard to make minor adjustments.
Only pay for what you need
Use the Shape Export Frame to draw the exact area of mapping required.
Save your maps and your money
Promap can check through your saved Detail map and aeril photo files every time you search for a new location which will save you paying for the same map
twice.
Paste maps straight into Word documents
If you have your own OS licence and have printed a map, you can simultaneously obtain an electronic image suitable for use in publishing packages, by
clicking on the 'Copy to Clipboard' button within the Printing Steps.
Hot Keys
'A' Key - Sets the angle of the current line from the previous line drawn when drawing a shape/line
'L'Key - Sets the length of the current line while drawing a shape/line
'R' Key - Sets the radius of a circle whilst drawing a circle
'P' Key - Will tab back through the customisation you have made on the map in the order it was created
'N' Key - will tab forward through the customisation you have made on the map in the order it was created
'Space Bar' - Join up multiple white snap to point dots with one left mouse click
'Backspace' - Undo the previous point whilst drawing a shape/line'Return' - Edit the shape once it has been completed
'Shift' - Click and drag to select multiple objects or hold a length when drawing a shape/line
'Ctrl' - Holds an angle when drawing a shape/line
'Escape' - Completes a shape/line
'Alt' - Drag map without dragging customisations
Charging and Invoicing
What land coverage do I get for my first print charge?
At survey scale at 1:1,250 the land area within the print frame is 4.92 hectares.
At survey scale at 1:2,500 the land area within the print frame is 19.68 hectares.
At survey scale at 1:10,000 the land area within the print frame is 314.88 hectares.
What is roaming and how does the charging work?
Promap is designed to allow you to navigate your way around all the mapping layers free of charge except for the Detail Layer map. In the Detail layer you
can roam for a certain distance free of charge, In Urban, Rural and Moorland areas this free roaming distance is 1350m. However you will incur a small
charge for roaming once you have used your free allocation. For roaming charges please refer to our current price list.
An explanation of the different charges for rural and urban, moorland etc
With an initial print charge or export the cost is based on the amount of land, the type of land and the scale the map is derived from.
Mapping is made up of Urban, Rural and Moorland tiles which will effect the cost and amount of information you will get in each type of tile, for example:
(the initial charge is dependent on the licence you hold with us)
Initial Print Charge £27.11: Urban: 5 hectares Rural: 20 Hectares Moorland: 320 hectares, as you can see with Rural and Moorland tiles you get more area
for your money this is because these tiles hold less valuable OS information. Please see our price list for more details.
My invoices and statements are arriving by email, why is this?
From July 2008 all statements and invoices for Promap will be delivered electronically. The invoices and statements, which are usually printed, will be
delivered straight to your inbox via email. Find out more about Ebilling.
How to look up spend details and remind them to add VAT
At any point during the month you can log into Promap view historical mapping charges.
After logging into Promap, select Account from the toolbar then select 'Expenditure Reporting', a dialogue box will appear on screen and here you can create
a report for a particular day, month, user etc
Your requested report will appear on screen but you can also print a copy off for your records, please note the charges that appear here will not include
VAT.
Can I split invoices for each transaction?
The costs that appear on an invoice reflect the usage from the user name that was logged in with at the time of the purchase. Each month the invoice is
generated from the user name and any expenditure attached to this will appear on one invoice, therefore the system cannot separate invoices for each separate
transaction.
Tip: If you have a project that needs to have a separate invoice you can create a new user name & password that is specifically used to log in with when
purchasing mapping within the confines of this project, this will generate a completely separate invoice for the new user name showing any expenditure
attached to it.
When I have accepted the charge can I cancel this operation?
Promap is fully automatic once you have accepted the charge you have purchased your map and this transaction cannot be cancelled.
Refunds
Once a map is purchased charges are incurred not only for Promap but also our suppliers. Promap can only refund charges if there is proven to be a problem
caused by our site failure. Customers are able to see exactly what is purchased and we are unable to refund if customers print a map in error. It is
important you take care when selecting your area to ensure this is exactly to your requirements.
Will I be invoiced differently for Promap IQ?
Transactions on Promap IQ will show on your invoice with the rest of your Promap transactions
Why am I being charged again for a map I've already printed?
All detailed maps printed through Promap include a 12 month licence. Once that period has ended, if you wish to print or export the map again you will be
charged 80% of the full cost of the map
Why are you charging us this cost now when you never have before?
Landmark pay royalty costs for all detail maps that are reprinted or re exported after a 12 month period. In order to minimise the impact you will not be
charged to view the map and we will only be charging 80% of the first print charge. This is something that no other map provider offers.
Mapping data accuracy and Licencing
How accurate is the map data?
Prodat Systems Plc makes no warranty as to the accuracy of the map data because any particular individual data point could be inaccurate. Please see the
"LIMITED WARRANTY" section of your Promap Licence Agreement for the precise details of Prodat's warranty.
Addressing inaccuracies detected by Promap users should be reported directly the Data Quality Section, Address Management Centre, 3 & 4 St Georges Business
Centre, St Georges Square, Portsmouth, PO1 3AX or telephone (01705) 838515. If you have an address without a postcode you can find the postcode by phoning
the Royal Mail Postcode line (08457) 111222 or using their web site at
http://www.royalmail.com/portal/rm/postcodefinder.
As part of the quality assurance procedures performed on the map data samples of the data are checked using measuring techniques of a higher precision and
accuracy than those used to create the original data. The difference between these two sets of measurements gives the likely positional error at each data
point. A measure of the accuracy of a data set is calculated from all of the error values and is shown in the table below. (This accuracy measure is
predicted to apply to all of the data set but because it is based upon data sampling it is not guaranteed by Prodat).
Deviation from true position Percentage of map points chosen at random that have this deviation or less
0.4m 68% of 1:1250 survey scale data
0.6m 87% of 1:1250 survey scale data
0.8m 95% of 1:1250 survey scale data
1.0m 99% of 1:1250 survey scale data
1.8m 68% of 1:2500 survey scale data
2.7m 87% of 1:2500 survey scale data
3.6m 95% of 1:2500 survey scale data
3.9m 68% of 1:10000 survey scale data
4.5m 99% of 1:2500 survey scale data
5.85m 87% of 1:10000 survey scale data
7.8m 95% of 1:10000 survey scale data
9.75m 99% of 1:10000 survey scale data
It is purchased on a per office basis and covers all copying of OS maps by that office irrespective of the number of copies.
The license gives the following benefits:
After purchasing your initial map (or previously purchased maps) the licence then gives you freedom to make unlimited copies of OS paper maps for licensees
own business use within their own organisation. In Promap this means all run-on copies are not charged. Photocopies of Promap prints can be made for no
additional copyright charge.
Allows the use of OS mapping for the publishing for display and promotion purposes. In Promap this means copies made from the system can be onward copied for
inclusion in brochures, catalogues etc subject to certain restrictions.
Allows the electronic transmission of an OS map once the print has been made. In Promap this means that Copy Print to Clipboard is enabled. So the customer
can print a map, copy it into the clipboard and then into an application such as Word or Paintshop Pro.
Allows the map images to be put in a web page to enable the licensee to be able to explain and support their business activities. This means that Promap can
be used to generate images that can be imported into the customer's website, via the Copy Print to Clipboard mechanism.
Do I need to keep my Ordnance Survey license if I use Promap?
The Ordnance Survey licence agreement only relates to maps printed with Promap. If your are photocopying a printed map or iIf you have an existing Ordnance
Survey license to reproduce maps via other means you will need to keep that license.
How to do I buy a Paper Map Copying Licence?
This can be bought from the OS by completing the online registration form on the OS website.
http://www.ordnancesurvey.co.uk/oswebsite/business/copyright/apply.html
Input Paper Map Copying Licence within Promap (licence section)
When you have your PMCL you should input the license number onto your Promap account in order to gain the benefit of this. This can be done in 2 ways:
1) Log into your Promap account, select Account from the toolbar then select administration, a dialogue box will appear on your screen you will see a choice
for 'PMCL' when selecting this option a panel will appear for you to input your licence number, apply and then save and log out of Promap. This information
will then be retained for future use with Promap.
2) Call our Customer Service Team on 0844 844 9960 and they will be happy to input your licence number for you.
Licencing when purchasing your maps in Digital Export format
The Promap licence covers you for exporting your map and using it in your day to day business. For example if part of your business is presenting plans to
customers, the licence covers this. The Promap licence for the exported map lasts for 12 months. If you wish to use this map for purposes after the 12 month
period you will need to purchase this export again.
Ebilling
What is e-billing?
E-billing is electronic invoicing and statements sent to the customer via e-mail.
How do I switch from paper invoicing to e-billing?
If you are still receiving paper invoices and would like to switch to e-billing all you need is a valid email address. Please call our Customer
Administration team on 0844 499 8503 or email registration@promap.co.uk
Why should I switch from paper invoices to e-invoices and e-statements?
E-billing can simplify invoice processing and reconciliation - the .csv file will make it easier to analyse your invoice in Excel
E-billing will eliminate the inconvenience of mis-filed or lost paper invoices and statements
E-billing means you receive your invoice faster
E-billing will help protect the environment by reducing paper usage and our carbon footprint (fewer Royal Mail vans driving around the country delivering
30,000 Landmark invoices/statements each month)
When I switch to from paper to e-billing will there be any change to the content of my paper invoice?
Yes, you will receive a summary invoice (.pdf file) which will display just the totals by contact name but no individual transaction details, making it
clearer to read. The transactions details will be supplied in a separate .csv file and containct more information about each transaction making it easier to
reconcile the charges. The .csv file can easily be opened in Microsoft Excel and analysed if required.
How secure is my e-invoice and e-statement?
Our e-invoices include a digital signature. A digital signature is an electronic signature that authenticates the identity of the sender of a message and
ensures that the original content of document that has been sent has not been interfered with by any third party.
How to pay your invoice?
By credit card online - Simply click on the link included with your electronic invoice. (At present you cannot pay by credit card if you are still
receiving paper invoices)
By Internet Banking/BACS - You can pay your invoice via online banking facilities or BACS by using the following details: Account Name: Prodat Systems
Plc Account Number: 71047638 Sort Code: 50-00-00 Ref: ''Your Account ref''
By post - Cheques should be made payable to ''Landmark Information Group''. Please write your Account ref on the back of your cheque and send your cheque
to: Accounts Department, Landmark Information Group Ltd, 5-7 Abbey Court, Eagle Way, Sowton Industrial Estate, Exeter, EX2 7HY
By telephone - please call our Accounts team on 0844 844 9963
Please note that our payment terms are 30 days from the date of invoice.
If I pay by credit card are my details secure?
Yes, the entire credit card transaction is handled by Worldpay who then pass on your payment to Landmark. Worldpay uses a combination of both established and
innovative techniques to ensure the security your data. No credit card information is held by Landmark for e-billing payments.
Is there a limit on the amount I can pay by credit card via Worldpay?
Yes, there is a limit of £5000. If you are an e-billing customer and have an invoice for more than £5000 then please contact our accounts department on 0844
844 9963
Will the statement be the same as I get now?
We have enhanced the statement to include the name of the person the invoice was sent to. This will help you reconcile where invoices have gone especially if
you are from large organisation.
My firewall or spam-catcher won't allow me to receive invoices by email, what can I do?
Talk to your systems administrator and get them to release the e-mail or get them to allow e-mails from the following e-mail addresses: invoices@landmarkinfo.co.uk and statements@landmarkinfo.co.uk. Firewalls can be configured to allow specific e-mail addresses to be
received.
The e-invoices and e-statements are going to wrong person, how do I change my details?
Please call our Customer Administration team on 0844 499 8503 or email registration@promap.co.uk
What happens if I change my e-mail address?
Please call our Customer Administration team on 0844 499 8503 or email the team on registration@promap.co.uk
What will show on my bank statement after I have paid by WorldPay?
Your bank statement or credit card statement will have the reference 'Landmark Information' for Landmark payments.
What happens if my card is rejected by WorldPay?
If you credit card is rejected by Worldpay please contact our Accounts team on 0844 844 9963.
What is a .csv file and how can I view it?
The .csv or Comma-Separated Values file is a file type that stores data. The .csv is one implementation of a delimited text file, which uses a comma to separate
values. It may be viewed by opening it in a spreadsheet such as Microsoft Excel.
What is the content of the .csv file?
The .csv file details all transactions over the last month. It has the following columns:
Invoice Number: the number of the invoice. This will always be the same throughout the column for a particular invoice number
Invoice Date: the date of the invoice
Account Reference: your customer account reference
Username: the username used to make the transactions
Contact Name: the contact name associated with the username
Order Date: the date the transaction is made
Transaction: description of the type of transaction
Reference: your reference you type into the accounting box on the website
Project: your project code you type into the accounting box on the website
Net (£): the amount charged for the transaction
Department: the department associated with the contact name
Address 1: the address associated with the contact name
Address 2: the address associated with the contact name
Address 3: the address associated with the contact name
Town: the town associated with the contact name
County: the county associated with the contact name
Post Code: the postcode associated with the contact name
What is a pdf file and how can I read it?
A .pdf file stands for Portable Document Format. It is a format developed by Adobe systems and files in this format can be read by using Adobe Acrobat Reader.
If you have not got Adobe Acrobat you may download a free version of the software in order to read your invoice by clicking on this link. There are other reader software packages that can read .pdf files such as Open Office.
