Order & Licence Tracking provides you with the ability to track your orders and, if you have been granted access, your branch's orders. You can define the search yourself or use the predefined searches that we have provided.
Note Please note, any orders for data that were delivered on CD/DVD will not be available to retrieve from this window. If you would like to retrieve an order that was delivered on CD/DVD please contact Customer Services on: 0844 844 9960. |
To track an order, login as usual and click on the notifications button 
in the bottom right-hand corner of the screen. Click on the tab called Previous Orders at the top of the window:
Alternatively, you can access Order & Licence Tracking via the Downloads manager box, or from the Order Tracking under the Account menu at the top of the screen. On the order tracking page you can enter the information you have for the order or orders you are looking for.
The search criteria listed below can be used in combination e.g. an order number along with an address, or by singularly e.g. by entering just an order number. An explanation of each search criteria is given below.
•Order number: Enter the order number given when you ordered the report you want to track.
•Project: Enter the project that you entered for the order you want to track
•Reference: Enter the reference that you entered for the order you want to track.
•Ordered Between: Use the calendar links provided or type in the date range you would like searched. Alternatively use the shortcuts provided.
•Grid reference: Ideal for using if you want to see if you have already ordered a report for the site. Enter the grid reference for the site and a search radius of 100m, 250m, 500m or 1000m.
•Whose orders: You can define your search to cover just your orders or, if you have been granted access, all the orders placed by your office or search for orders placed by one particular person.
Once you have set your search criteria click the Search button to run the search. The results will appear in a grid below the search criteria.
We have provided the most popular searches in predefined formats to save you time.
These predefined searches are listed for you below:
•My orders (today)
•My orders (last 7 days)
•My orders (last 31 days)
If you have been granted access to your organisation orders you will also see the following options:
•Organisation orders (today)
•Organisation orders (last 7 days)
•Organisation orders (last 31 days)
To run any of these predefined searches click the relevant button. The results will then appear below the search criteria.
Order tracking results
The search results will list all the orders that fit the specifications set in your search. The following information is given in the results table.
•Order Date: The date and time of the order is shown.
•Login ID: The user who ordered the report.
•Project: The project name that you entered for this order.
•Reference: The reference number that you entered for this order.
•Status: Whether the order is in progress or has been completed.
Clicking the order number provided will take you to the second more detailed results page. This page supplies all the information about the particular order you clicked on in full. The following information will be given:
•Dataset name
•Whether the download is available for download or not and whether the download can be retrieved
•Site Address
•Cost
Recent Downloads
The 
button under the Export data tab will allow you to access the download manager box where you can download again any downloads you have made within the previous 14 days.