The new RICS regulations for Home Survey standards creates an opportunity to improve customer and client experience. This webinar discusses how you can use this to your advantage.
Marion Ellis of Bluebox partners is hosting this event and will talk through her 5 principles for success and the real issues you need to focus on to make these changes work for you.
Marion will be known to most of you, but for those who don’t, she has over 20 years’ experience in the residential property sector, having qualified as a chartered surveyor in 2004.
Most of her career has been spent handling valuation and defect complaints and claims which lead her to become a qualified customer experience specialist (CCXP). This puts her in a unique position to help surveyors.
Marion will cover:
- How improved customer experience can reduce the likelihood of a claim or complaint
- Why your phone call to the client isn’t the only thing that can make the experience great
- Why your personality as a surveyor is key to the entire customer experience