Support

Our Customer Services team are available on +44 (0)844 844 9960 or customerservice@promap.co.uk to guide you through Promap and answer any questions. Direct lines are open from 09:00 to 17:30 Monday to Friday.

Support articles for Promap v2 Support articles for Promap

Let's start with the FAQs

Promap v2 is a brand new, simplified and quicker way to view and order your next map. Even better it now works on all modern browsers as well as both…

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Views are used in Promap v2 to enable you to access and view the OS MasterMap Topography Layer. Each View is equivalent to 1km2 of MasterMap. When you log into…

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Your Promap Saved Maps are available in Promap v2. We run nightly updates, so if you created a map in Promap Classic today it will be available in Promap v2…

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Our Training page provides details of all available resource including regular webinars, user guides and the booking of training sessions. Better yet all these resources, including our training sessions, are…

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Need more information?

How to get started with Promap v2 in just 3 easy steps?

We now offer a brand new, simplified and quicker way to view and order your next map. What’s even better, Promap v2 works on all modern browsers as well as both PC and Mac.

We’re here to help with any questions you may have about Promap v2, but first let’s look at three quick steps to get you started:

  1. Take a glance at our user guide, it covers all the basics and a little more.
  2. Sign up to our next webinar and invite your colleagues, it’s completely free!
  3. Log on and try it out. No need for a new username, your existing login works just fine

Our next webinar is on 7th December – 12pm to 12:30pm – Click here to register

Let’s get started!

Getting started

Need tech support?

Our expert Customer Service team are on hand to help you with any questions. Lines are open from 09:00 to 17:30 Monday to Friday.

Promap training

We offer a wide range of free training courses, webinars and CPDs to ensure your knowledge is always up to date and relevant.

Try our detailed one-to-one training to help you and your business get the most out of Promap. Or bring your whole team together for in house training, we’ll help your team use Promap in the most cost effective and time efficient way.

For more information, visit the training page or contact our training team at training@promap.co.uk or call us on +44 (0)844 844 9965.

Getting started