Support
We've got a range of FAQs and support articles to help you answer your questions and get the most out of Promap, have a look down below to find out more...
Support articles for Promap Promap FAQsLet's start with the FAQs
What do I need to do if I used to access Promap on Internet Explorer?
Promap no longer supports Internet Explorer as a browser option. As part of our programme of continued platform improvements, we are implementing updates which will mean Promap will no longer…
Full articlePromap Premium Layers – Polygon Planning Applications
Promap Premium Layers provides easy access to data including property sold prices, planning applications, land registry titles, and many more. As part of the planning applications layer it is now…
Full articleHow to use Promap’s Title Fill tool? And more top questions
Often, land registry titles can be incredibly complex, with multiple parcels of land associated with a single title. Complex used to mean time-consuming, but now this task can be done with a single…
Full articleWhat’s my first step in trouble shooting?
Promap uses browser caching to support quick and efficient loading of different aspects of the website. Caching will mean that when you access the website for a subsequent time, it…
Full articleWhat keyboard shortcuts are available in Promap?
There are a variety of keyboard shortcuts in Promap. Please see a full summary below: Keyboard Shortcuts Undo: Control + Z Redo: Control + Y Reopen Completed Shape: Control +…
Full articleHow do I create a PDF or Image in Promap?
This article overview the process for how to create a PDF or Image of a map in Promap. Step 1) Select the Print Task in the left hand menu. Selecting…
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What people are saying about Promap
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The Support that I receive from our Client Director - Paul Marshall, our national Trainer - Nick Mills and now the additional support from Customer Success Consultant - Gillian Oakley is to me of a Gold Standard. - The Early Access Programme enabled me to better understand the system, which has meant I am now able to train new starters with confidence and help existing users trouble shoot problems. The team at Landmark continue to provide excellent customer service and give us the comfort of knowing they are only ever an email or phone call away if we need them!
- I have always found the customer service team within Landmark are very knowledgeable and helpful, if they don’t have an answer to my problem, they will go away and find a solution. For me this leaves me free to move on to the next task safe in the knowledge that somebody will return my call or send me an email with a solution or a fix.
- Taking part in the Early Access Programme was a great way to input into the further development of Promap and ensure we (as a company) got the very best out of it as easily as possible. Instructions by the team at Landmark were clear and they were always readily on hand to help with any issues and provided clear guidance whenever it was needed.
Promap training
We offer a wide range of free training courses, webinars and CPDs to ensure your knowledge is always up to date and relevant.
Try our detailed one-to-one training to help you and your business get the most out of Promap. Or bring your whole team together for in house training, we’ll help your team use Promap in the most cost effective and time efficient way.
For more information, visit the training page.
Creating a Promap Print
Still need help?
Our expert Customer Service team are on hand to help you with any questions. Lines are open from 09:00 to 17:30 Monday to Friday.
How to get started with Promap in just 3 easy steps?
We now offer a brand new, simplified and quicker way to view and order your next map. What’s even better, Promap works on all modern browsers as well as both PC and Mac.
We’re here to help with any questions you may have about Promap, but first let’s look at three quick steps to get you started:
- Take a glance at our user guide, it covers all the basics and a little more.
- Sign up to our next webinar and invite your colleagues, it’s completely free!
- Log on and try it out. No need for a new username, your existing login works just fine
Join our next webinar to get started with Promap – Find out more here