To enable us to assist you more effectively we may need to remotely access your computer. Thanks to an application called TeamViewer we can securely link to your computer and offer seamless support.
Please click the link below to download TeamViewer and run the application, this will generate an ID and Password which you will be asked to give to your Customer Services Advisor when requested. This will allow them to safely and securely connect to your computer.
If you require any assistance with this then please ask your advisor who will be more than happy to help.